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FACILITIES COMPUTER LABS CLASSROOMS There are eight large classrooms, each equipped with a projector, a computer connected to the internet, and a whiteboard. All rooms are spacious and have natural light. Three classrooms can accommodate up to 40 students, while the others can accommodate up to 25 students. The College has two general-access computer suites with over 50 personal computers, as well as additional computers available in the library. Students are welcome to bring their laptops or tablets and connect to the College network through Wi-Fi. All students have access to notices and documents via SharePoint and Moodle, the College's Virtual Learning Environment (VLE). THE LIBRARY COMPLIMENTARY PUBLIC RESOURCES The college has a large stock of text and reference books with a range of journals, magazines and periodicals for reference purposes only, and additional tables and desk and computers for quiet study. The City College of Acupuncture (CCA) has dedicated rooms for the Acupuncture course, including a multi-bed clinic with eight private bays for patient treatment by third-year Acupuncture and Tui Na students (with an additional clinic space opening in September 2025). There is also a large classroom equipped with treatment couches, and a smaller classroom for breakout discussions and lectures. The Acupuncture rooms are regularly hired for CPD courses. THE CITY COLLEGE OF ACUPUNCTURE There are many public resource facilities in London. Students may join the local public library – a high-tech centre close to the college- free of charge. In addition, The British Library is only a short bus ride from the college. STUDENT COMMON ROOM This area has seating, a free water dispenser, and a sink area with a fridge and kettle. There are various notice boards containing information about College and local activities, as well as articles relevant to different courses. THE QUIET SPACE The Quiet Space is the perfect retreat for students who may feel overwhelmed during the day. This room is bookable at Reception for half-hour slots for one student at a time. PRAYER ROOM A small, separate multi-faith quiet prayer space is provided, which is safe, clean, and inclusive for peaceful reflection and private prayer for everyone at The City College during the normal academic day.

Sexual Misconduct Anti-bullying and Harrassment Policies and Procedures Sexual-Misconduct, Harassment or Bullying Information Please find below: Sexual-Misconduct-Anti-bullying-and-Harassment-Policy-2025/26 Sexual-Misconduct-Anti-bullying-and-Harassment-Policy-2024/25 How to Report Sexual-Misconduct, Harassment or Bullying Guide Sexual Misconduct, Anti-Bullying and Harassment Reporting Form Online Reporting Form Sexual Misconduct, Anti-Bullying and Harassment Anonymous Reporting Form Anonymous Online Reporting Form The Policy sets out The City College’s commitment, and legal duty, to provide a caring and safe environment for students, staff and governors. In addition, it sets out the scope of the policy, definitions of bullying, harassment and sexual misconduct and what to do if you are being bullied, harassed or experiencing sexual misconduct. The previous Policy is also included so that there is open and honest disclosure to any changes to the current Policy. Students, staff or governors can report any instances of bullying, harassment or sexual misconduct through the attached reporting form or using the anonymous reporting form. Please note the Student Welfare Officer, Susan Riaz, can be contacted at: sriaz@citycollege.ac.uk should you wish to discuss any situation in confidence or receive advice or support

Student Protection Plan THE CITY COLLEGE STUDENT PROTECTION PLAN Provider’s name: Inter-Ed UK Ltd t/a The City College Provider’s UKPRN: 10010213 Legal address: University House, 55 East Road, London N1 6AH Contact point for enquiries about this student protection plan: The Director of Studies STUDENT PROTECTION PLAN FOR THE PERIOD 2018/19 1. An assessment of the range of risks to the continuation of study for your students, how those risks may differ based on your students’ needs, characteristics and circumstances, and the likelihood that those risks will crystallise The risk that The City College as a whole is unable to operate is low because our financial performance is strong, and a sound business continuity plan is in place ready to deal with any major disruption. The College also operates from a single site which is owned by a partner company so therefore the risk that this site would close is very low. The risk that the College will not be able to deliver individual programmes is also low. There are five level 4/5 HND programmes, a level 3 and a level 5 teaching programme, and the level 6 Acupuncture and Tui Na programmes. Recruitment has been consistent for a number of years from the appropriate sectors. Numbers for the provision for Acupuncture and Tui Na provision are increasing and in line with expectations. The College is committed to providing teaching for all students who have enrolled or been accepted onto an existing course and any course closure would only occur once all students had completed their studies. The risk that the College is no longer able to deliver material components of our programmes is low. Units are designed to be taught by teams of academic staff. Most of our academic staff are hourly paid and teach at other colleges or universities. Our central location and reputation helps us to recruit and retain a wide variety of well-qualified and experienced staff to teach on our courses. The risk that the College will not maintain its’ accreditation to deliver programmes from Pearson, the awarding body, is low. This is based on the fact there has been consistently positive annual management reports and annual External Examiner reports published by Pearson. The risk that the College will not maintain its’ designation is medium-low. The College has a solid history of meeting QAA expectations as part of the HER and annual review process. The most recent annual review stated improvements were needed and the College has been addressing these by implementing revised and robust quality assurance and enhancement systems, procedures, policies and practices. 2. The measures that you have put in place to mitigate those risks that you consider to be reasonably likely to crystallise In the unlikely event that the College decided to discontinue provision, we would teach out the programme ensuring that all students enrolled on the programme or holding an offer of a place are able to complete the course. An action plan will be put in place to provide students with an assurance that they will be able to complete their studies and that they would not be adversely affected by the closure. Where applications have been received to the programme but no offers made, applicants will be notified as soon as possible in order that they are able to find an alternative programme. 3. Information about the policy you have in place to refund tuition fees and other relevant costs to your students and to provide compensation where necessary in the event that you are no longer able to preserve continuation of study If the College was not able to preserve the continuation of study, it has sufficient financial resources to teach out existing course, reflected in the Refund and Compensation Policy to which we will adhere and make available on the website and intranet. In addition: As mentioned in the Business Continuity Plan, the College has business interruption insurance cover for up to 24 months which would come into force in the case the college cannot continue its operations due to unavoidable circumstances In case of closure, the college would endeavour to teach out students who have paid fees for the academic year/ period. In terms of students funded by the Student Loan Company, fees are paid on a termly basis. If student attendance is confirmed for a particular term, every effort will be made to teach students for the reminder of that term In terms of change of location, students will be given at least 6 months’ notice in advance before the change in location. If a student wished to withdraw, then a refund will be given on a pro rata basis. If the change in location added extra cost for travel, the college would reimburse the difference in costs between the current and the new location In terms of compensation, this would be assessed on case-by-case basis. 4. Information about how you will communicate with students about your student protection plan The College will publicise our student protection plan to current and prospective students using our website, the intranet and the student handbooks. Staff will be made aware of the implications of our student protection plan when they propose course changes through the course approval procedure, annual programme monitoring procedure or periodic review procedure, as appropriate. The student protection plan will be reviewed by the Senior Leadership Team and with students through the Student-Staff Liaison Committee meetings, and other relevant meetings with students. Student involvement will therefore be through the elected student representative system utilising cohort reps. and programme reps. Any changes will then be confirmed using the website, intranet and by contacting students individually through letter or email. Students affected would also be invited to a meeting if this was practicable. If this student protection plan needs to be engaged in any way we would aim to provide all students with a minimum 6 months’ notice of closures/ withdrawal, excepting in emergency situations and/ or events beyond our control where this may not be possible. The College also has a Business Continuity Plan in place to manage emergency situations effectively.

Mission Statement Mission Statement for The City College The college has the motto “Where Students Come First”. It is with this motto foremost in our minds that we pledge to provide the highest standards of value-for-money education to the individual without compromising on quality. Our mission is to provide high-quality education and training to students from diverse backgrounds, enabling them to achieve academic success and pursue rewarding careers. We aim to maintain high academic standards and promptly respond to global education and training developments. Our History Established in 1979, The City College is one of the oldest independent colleges in London. Located just a few minutes from Old Street station and near the heart of the City of London, thousands of students have successfully completed their studies, and many have progressed to higher education or secured successful careers in various fields. We are renowned for maintaining high academic standards and providing quality tuition, as well as our adaptability in responding to developments in global education and training markets. Our exceptional pastoral care for students is also a key feature. The majority of students join The City College based on recommendations from past or current students. Our Ethos We foster a friendly and informal environment while maintaining a disciplined approach to study. Our educational philosophy is to equip students with the resources necessary to become well-rounded, highly motivated candidates for their chosen careers. We are committed to providing excellent pastoral care and building our reputation on the academic success of our students and the quality of our services. We strive to offer an affordable learning experience in a supportive and caring environment that helps students successfully achieve their goals.

Admissions - Appeals and Complaints ADMISSION APPEALS AND COMPLAINTS PROCEDURE A copy of the College’s Admissions Appeals and Complaints Policy can be downloaded here: DOWNLOAD